Warranty
THE BEST WARRANTY ON THE MARKET
CORNILLEAU TABLES WARRANTY -
All of the Cornilleau tables include a comprehensive warranty plan and is the best in the industry. Our tables adhere to the European Safety Standard EN 14468. Safety is our priority, thus Cornilleau goes above this standard.
ALL warranty claims must be submitted in writing and are reviewed by the Cornilleau quality team and start on the day of purchase. To start your claim application please contact our customer service team at support@cornilleau.com. Cornilleau may arrange for replacement of defective parts or the entire table if approved by the Quality Department. The warranty only applies to the original purchaser. To be considered the proof of purchase, the table identification (reference and lot numbers) and digital photos of the assumed damage or defect must be presented at the time of the claim is reported. Cornilleau will not provide labor or a technician to repair your table or cover labor costs to replace a defective part(s).
Shipping damage is not a warranty issue and has to be handled separately. If you suspect shipping damage take digital photos and call or email Cornilleau America as soon as possible, phone 678-257-4350 or email support@cornilleau.com, we only have a couple of days after delivery to process any damage issues. Customers should refuse delivery of any items that appear to be damaged. Returns, refunds, or exchanges may not be accepted once delivery accepted. If you feel there is damage from shipping please email us pictures and describe your delivery. It is best if you have digital photos of the freight as it is being delivered taking care to capture the entire table including any packaging. Our ability to assist you depends on your thorough receiving.
Outdoor ping pong tables - 10 years warranty Indoor ping pong tables - 3 years warranty
The warranty starts on the day of purchase. All outdoor ping pong tables after 2016 (excluding the Tectonic table) have a 10 years warranty on the full table. Outdoor tables manufactured prior to 2016 have a 10 years warranty on the table tops and a 3 years warranty on the frame. We warranty our outdoor panels against any distortion or peeling the outdoor surface cannot warp as it is not made of wood. The indoor tables have a 3 years warranty on the entire table. Again the Cornilleau quality team will review all warranty claims. The following paragraph discusses our warranty conditions.
- Our warranty exclude the normal wear parts such as wheels, feet, net, net bracket, and post. The product warranty covers defects in materials and manufacturing and does not apply for the following reasons. If a product is modified, the warranty is voided (examples of this are re-building, upgrading, or applying an additional configuration to the product). The warranty does not cover normal wear parts such as nets, net posts and wheels posts. Parts not assembled in accordance with the instructions that are included with each table;failure to adhere to the operating and safety instructions placed under the tabletop and in the instructions; lack of maintenance; use of aggressive products for the maintenance; damage caused by acts of God such as strong wind or hail; air pollution or other environmental conditions or more generally a cause not related to the quality of the table (impact, falls), intentional acts, unreasonable use, vandalism, or civil disorder. Fading of the tabletops or parts colors is not covered under warranty, please visit our care and clean page for any related questions. Product warranty does not apply to shipping damage or miss use.
Hyphen Outdoor Pool Table - 5 years warranty
The warranty starts on the day of purchase. ALL warranty claims must be submitted in writing and are reviewed by the Cornilleau quality team. Cornilleau may arrange for replacement of defective parts or the entire table if approved by the Quality Department. The warranty only applies to the original purchaser. To be considered the proof of purchase and table identification must be presented at the time of the claim application.
- The product warranty covers defects in materials and manufacturing such as corosion of the metal frame, distortion of the composite slate or metal frame, delamination or any deterioration of the playing bed or cushions. Our warranty is limited to the part deemed defective by our quality team and does not apply for the following reasons. If a product is modified, the warranty is voided (examples of this are re-building, upgrading, or applying an additional configuration to the product). The warranty does not cover normal wear parts, parts not assembled in accordance with the instructions that are included with the table;failure to adhere to the operating and safety instructions in the instructions; lack of maintenance; stains of various origins (moisture, food, animals, unsuitable household products, etc.); use of aggressive products for the maintenance; damage caused by acts of God such as strong wind or hail; air pollution or other environmental conditions or more generally a cause not related to the quality of the table (impact, falls), intentional acts, unreasonable use, vandalism, or civil disorder. Fading of the tabletops or parts colors is not covered under warranty, please visit our care and clean page for any related questions. Product warranty does not apply to shipping damage or miss use like abnormal use of the product, other than the use for pool table. Again shipping damage is not a warranty issue and will be handled separately, please call or email Cornilleau America.
Outdoor Foosball Table - 5 years warranty
The warranty starts on the day of purchase. ALL warranty claims must be submitted in writing and are reviewed by the Cornilleau quality team. The 5-year warranty applies to most of the table with the exception of the playing surface/bed which has a 3 year warranty against any distortion.
- The product warranty covers defects in materials and manufacturing. Our warranty is limited to the part deemed defective by our quality team and does not apply for the following reasons. If a product is modified, the warranty is voided (examples of this are re-building, upgrading, or applying an additional configuration to the product). The warranty does not cover normal wear parts, parts not assembled in accordance with the instructions that are included with the table; failure to adhere to the operating and safety instructions in the instructions (bend the arms or the bars, jump on the foosball, etc…); lack of maintenance see our page “how to take care of your foosball table”, stains of various origins (moisture, food, animals, unsuitable household products, etc.); use of aggressive products for the maintenance; damage caused by acts of God such as strong wind or hail; air pollution or other environmental conditions or more generally a cause not related to the quality of the table (impact, falls), intentional acts, unreasonable use, vandalism, or civil disorder. Please visit our care and clean page for any related questions. Product warranty does not apply to shipping damage or miss use like abnormal use of the product. Again shipping damage is not a warranty issue and will be handled separately, please call or email Cornilleau America.
To File A Warranty claim
The Cornilleau America team will be able to assist you should you need any after sale service. All claims must be submitted with complete information. The information must include purchase history with full contact information, reference and lot numbers from your table as well as a description of the issue and digital photos. Please include photo of the table from a distance as well as close up. Only one or the other will not be helpful enough.
Cornilleau America Inc, 6832 Genesee St, Fayetteville, NY 13066
(678) 257-4350 - Monday to Friday - 9AM to 5PM (Eastern Standard Time)
support@cornilleau.com
Last updated by Support on 10/19/21