Our 10-year warranty

All of the CORNILLEAU table tennis tables include a comprehensive warranty plan. Our tables adhere to the European Safety Standard EN 14468.   Safety is our priority, thus Cornilleau goes above this standard.

Our weatherproof and shockproof outdoor tables are backed up by a ten-year warranty plan, while our indoor tables are backed up by a three-year plan. Our warranties exclude the wearing down of various parts such as wheels, feet, net, net bracket, and post.  The product warranty covers only original manufacturing errors, if a product is modified, the warranty is voided (examples of this are re-building, upgrading, or applying an additional configuration to the product.  Defects in material or errors in manufacturing must be submitted in writing and are approved by the CORNILLEAU quality team.  The warranty applies to the original purchaser and proof of purchase and table identification must be presented at the time of the warranty claim application.  Fading of the tabletops or parts colors is not covered under warranty, please visit our care and clean page for any related questions. Product warranty does not apply to shipping damage or miss use.  Shipping damage will be handled separately, please call or email Cornilleau America.  Should you receive a defective product, please contact our customer service at support@cornilleau.com.

OUR WARRANTY

10 years warranty -

The warranty starts on the day of purchase.  All outdoor tables after 2016 (excluding the Tectonic table) have a 10 years warranty on the full table.  Outdoor tables manufactured prior to 2016 have a 10 years warranty on the table tops and a 3 years warranty on the frame.   We warranty our outdoor panels against any distortion or peeling.   The warranty covers all the table parts (except for wheels, posts and nets).

3 years warranty -

The warranty starts on the day of purchase.  The entire indoor tables have a 3 years warranty.  The outdoor table prior to 2016 have a 3 years warranty on the frame components.

Warranty Limitations -

The Cornilleau quality team will review all warranty claims. The following list includes some of the reasons the warranty will not be in effect:

  •          Normal part wear
  •          Wrong assembly of the part
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines hasn’t been properly followed
  •          If the table collapse due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table

 

 

CUSTOMER SERVICE – Warranty claim

The Cornilleau America team will be able to assist you should you need any after sale service.   Please send us an inquiry by email describing the issue, attaching pictures is very helpful.  Be sure to include the full reference and serial numbers from the table (located on the top right corner under on a sticker underneath one of the tops).  We will also need full contact information and purchase history. 

Our Cornilleau America team is ready to assist you.

Cornilleau America Inc

(678) 257-4350 - Monday to Friday - 9AM to 5PM (Eastern Standard Time)

support@cornilleau.com

6832 Genesee St

Fayetteville, NY 13066

Last updated by Support on 02/12/2021