Cornilleau product guarantees

THE BEST WARRANTY ON THE MARKET

Cornilleau guarantees its tables against any manufacturing defect for a period of 3 years. This guarantee is extended to 10 years for outdoor table panels, while the Crossover Outdoor tables guarantee covers the entire table (except for wheels, posts and nets). All our tables adhere to the European Safety Standard EN 14468. Nevertheless, in order to ensure the highest level of safety, Cornilleau has positioned itself a long way above this standard.

OUR WARRANTY

PING PONG TABLE WARRANTY

All of the Cornilleau tables include a comprehensive warranty plan and is the best in the industry.  Our tables adhere to the European Safety Standard EN 14468.  Safety is our priority, thus Cornilleau goes above this standard.

ALL warranty claims must be submitted in writing and are reviewed by the Cornilleau quality team and start on the day of purchase. To start your claim application please contact our customer service team at support@cornilleau.com.  Cornilleau may arrange for replacement of defective parts or the entire table if approved by the Quality Department.  The warranty only applies to the original purchaser.  To be considered the proof of purchase, the table identification (reference and lot numbers) and digital photos of the assumed damage or defect must be presented at the time of the claim is reported. Cornilleau will not provide labor or a technician to repair your table or cover labor costs to replace a defective part(s). 

Shipping damage is not a warranty issue and has to be handled separately.  If you suspect shipping damage take digital photos and call or email Cornilleau America as soon as possible, phone 678-257-4350 or email support@cornilleau.com, we only have a couple of days after delivery to process any damage issues.  Customers should refuse delivery of any items that appear to be damaged.  Returns, refunds, or exchanges may not be accepted once delivery accepted.  If you feel there is damage from shipping please email us pictures and describe your delivery.   It is best if you have digital photos of the freight as it is being delivered taking care to capture the entire table including any packaging.   Our ability to assist you depends on your thorough receiving.

10 years WARRANTY– 2016 Outdoor Table collection

The warranty starts on the day of purchase and applies to all Crossover tables, Pro 510, Park. It covers all the table parts (except for wheels, posts and nets). We guarantee our outdoor panels against any distortion, peeling or fading of white stripes. 

10 years warranty – Outdoor panels for collection prior to 2016 (including special offers)

The warranty starts on the day of purchase. We warranty our outdoor panels against any distortion, peeling or fading of white stripes.

Indoor ping pong tables 3 years warranty

The warranty starts on the day of purchase for both indoor and outdoor tables.

The warranty is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damages caused by:

  •          Normal part wear
  •          Wrong assembly of the part
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines hasn’t been properly followed
  •          If the table collapse due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table

HYPHEN OUTDOOR BILLIARDS GUARANTEE

PLAY-STYLE OUTDOOR FOOSBALL TABLE GUARANTEE

GUARANTEE CONDITIONS - PLAY-STYLE OUTDOOR FOOSBALL TABLE 

The warranty starts on the day of purchase.  ALL warranty claims must be submitted in writing and are reviewed by the Cornilleau quality team. The 5-year warranty applies to most of the table with the exception of the playing surface/bed which has a 3 year warranty against any distortion.

The product warranty covers defects in materials and manufacturing.  Our warranty is limited to the part deemed defective by our quality team and does not apply for the following reasons.  If a product is modified, the warranty is voided (examples of this are re-building, upgrading, or applying an additional configuration to the product).  The warranty does not cover normal wear parts, parts not assembled in accordance with the instructions that are included with the table; failure to adhere to the operating and safety instructions in the instructions (bend the arms or the bars, jump on the foosball, etc…); lack of maintenance see our page “how to take care of your foosball table”, stains of various origins (moisture, food, animals, unsuitable household products, etc.); use of aggressive products for the maintenance; damage caused by acts of God such as strong wind or hail; air pollution or other environmental conditions or more generally a cause not related to the quality of the table (impact, falls), intentional acts, unreasonable use, vandalism, or civil disorder.  Please visit our care and clean page for any related questions. Product warranty does not apply to shipping damage or miss use like abnormal use of the product. Again shipping damage is not a warranty issue and will be handled separately, please call or email Cornilleau America.

TO FILE A WARRANTY CLAIM