Shipping at home

TABLES DELIVERY IN THE CONTIGUOUS USA :

Shipping is included

Table prices include curbside delivery shipping charges to most cities in the 48 contiguous United States. Please contact us if you the delivery location is NYC metropolitan areas, remote areas or island delivery as there may be additional charges for these special delivery situations. If it occurs that there are any additional delivery charges, we will contact you to confirm the order.

Processing time, delivery & receiving instructions :

All tables are shipped by LTL freight Monday-Friday. Due to the size of the truck the freight company may be unable to access certain residential areas. Should you feel that your required destination inaccessible to a truck, please contact CORNILLEAU America Inc Customer Service prior to placing your order. Please note that the delivery will be made by a 48’ tractor/trailer or larger truck, and due to the size of the truck, the freight company may be unable to access certain residential areas. If you have any questions or concern about your delivery location, please contact us at (678) 257 4350. Please note that CORNILLEAU America Inc will not be held responsible for inaccurate or undeliverable addresses that you may provide.

All tables orders will be processed and shipped within two business days. Depending on your location your shipment will reach the nearest terminal between 3 to 10 business days. The freight company should then contact you to schedule a delivery time. The delivery appointment will be schedule during the business week (excluding holidays) and require a four-hour shipping window for the appointment. Curbside delivery requires you to be present when your product is delivered and assist the driver in removing the table from the truck. Should you need to make changes for any reason once the table has been shipped from the terminal to your delivery location, additional charges may apply. Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company. Please contact if you think you may need any additional services: inside delivery, white glove service or assembly service as additional charges will apply. The cost for these services varies from city to city. If you would like to add any of these services after placing your order, please contact us for a re-billed order.

Once the table is removed from the truck, the freight agent will ask you to sign a delivery receipt. Before you sign, please thoroughly inspect the table and the box for any damage. This delivery receipt is an acknowledgement by you that the shipment is in good condition. The driver cannot leave without your signature. If you have any doubt as to the condition of the shipment, please note "Subject to Inspection" on the delivery receipt. If the driver does not allow you to make this notation, please refuse the shipment and contact CORNILLEAU America Inc at (678) 257 4350.

In case of damage goods:

For any table damage found during the inspection of the shipment, you can choose to refuse the shipment. In this case please always keep a copy of the delivery receipt in case it will be necessary to file a freight claim. Then please notify the freight company and CORNILLEAU America inc.
For any concealed table damage found after the delivery you must keep all of the tables’ parts as well as packing material, notify the freight company and report the problem to CORNILLEAU America Inc within three (3) days of delivery to ensure proper credit. If you find your table has concealed damage do not try to assemble the table.

Accessories & spare parts delivery:

All accessories & spare parts orders (excluding tables) are parcel shipments sent via USPS or FedEx Ground, and standard delivery time is 2 to 5 business days. CORNILLEAU AMERICA Inc will send you a notification of shipment. Second day and Overnight deliveries are also available for an additional charge.