OUR 10 YEAR WARRANTY
All of CORNILLEAU America Inc table tennis tables include a comprehensive warranty plan. Our tables adhere to the European Safety Standard EN 14468. Our warranties include the wearing down of various parts such as wheels, feet, net, net bracket, and post. Our weatherproof and shockproof outdoor tables are backed up by a ten-year warranty plan, while our indoor tables are backed up by a three years plan. The product warranty covers only original manufacturing errors such as errors found in the product upon delivery. Manufacturing errors must be approved by CORNILLEAU America Inc after which the customer receives a free repair, replacement part or a new product. Product Warranty does not apply when CORNILLEAU America Inc cannot find any product malfunction, or when the customer has caused the damage itself. Fading of the table tops or parts colors is not covered under warranty, please visit our care and clean page for any related questions. Product Warranty does not apply to handling errors, malfunctions, or damage that occurs during or after your own change in the product's function and appearances. Examples of this are re-building, upgrading, or applying an additional configuration to the product. The customer's invoice or receipt is a valid proof of purchase. Should you receive a defective product, please contact our customer service at support@cornilleau.com before returning your purchase.
Our Warranty
10 year warranty – 2016 and later Outdoor Table collection
The warranty starts on the day of purchase and applies to all Crossover tables, Pro 510 tables, and Park tables. This warranty applies to all table parts excluding wheels, posts, and nets. We guarantee our outdoor table tops will last against any distortion, peeling or cracks of table tops.
10 year warranty – Outdoor table tops for collection prior to 2016 (including special offers)
The warranty starts on the day of purchase. We guarantee our outdoor panels will last against any distortion, peeling or cracks
3 year warranty
The warranty starts on the day of purchase and applies to both indoor and outdoor tables.
The warranty is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damages caused by:
- Normal part wear
- Wrong assembly of the part (by the customer or a third party)
- Lack of maintenance
- Use of corrosive products for maintenance
- If the safety and user guidelines have not been properly followed
- If the table collapses due to strong wind in a folded position
- If the table has been put upside down or carried alone
- Any other external factor non-related to the quality of the table
CUSTOMER SERVICE
Use of Guarantee - Please send an inquiry to Cornilleau via email describing the defect and stating the full reference and serial number of the table. (These can be found on the top right corner underside the tabletop). Please provide pictures of the damage, the serial and reference number, and purchasing history.
Our Cornilleau America team of specialists will be able to answer all your questions and inquiries.
Feel free to contact us at :
Cornilleau America Inc
(678) 257-4350 - Monday to Friday - 9AM to 5PM (Eastern Standard Time)
support@cornilleau.com
This page was last modified 09/26/2020 by support